Home Critical engine Berkshire Gray Helps Ecommerce Retailers Solve $ 120

Berkshire Gray Helps Ecommerce Retailers Solve $ 120


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BEDFORD, Mass., Jan.12, 2022 (GLOBE NEWSWIRE) – Berkshire Gray, Inc. (Nasdaq: BGRY), a leader in AI-based robotic solutions that automate supply chain processes, today showcased its reverse logistics solution to help retailers speed up the resale of returned merchandise and improve utilization of the labor in the return process. Projections indicate that by the end of January, consumers will be returning an estimated $ 120 billion in merchandise after the holiday season, creating a significant inventory and cost challenge for retail. By implementing Berkshire Grey’s reverse logistics solution for returns processing, e-commerce providers and retailers can reduce the time it takes to get returned items back to circulation on shelves and optimize labor productivity, thereby improving the profitability.

“The processing of returns has a significant negative impact on the actual profitability of e-commerce,” said Steve Johnson, President and COO of Berkshire Gray. “As online shopping continues to grow, returns, while more critical than ever after the holidays, are struggling to keep up. By applying robotic automation to optimize reverse logistics processing, e-commerce retailers and 3PLs have the ability to change the equation of e-commerce returns and turn a negative into a positive.

Consumers expect free, hassle-free returns for their online purchases. These “easy” returns have been a major driver of e-commerce growth, especially in categories such as clothing, footwear, electronics and luxury goods. But for ecommerce retailers, processing returns is neither free nor easy. The average cost of an ecommerce return, regardless of the item’s value, ranges from $ 20.75 to $ 45.25 taking into account the costs of transport, processing and markdowns / liquidation for resale. To reduce the impact of these costs, retailers must focus their efforts on increasing the resale of products already purchased.

“An excellent reverse logistics supply chain can be a valuable contributor to a retail company’s bottom line through its ability to optimize the resale of premium returned merchandise,” according to a report from Gartner. *

Berkshire Grey’s reverse logistics solution helps reduce markdowns by speeding up returns processing to re-stock or refurbish goods up to 25% faster than manual processing. In addition, the solution reduces processing costs by improving the efficiency of workforce management by up to 35%. The reverse logistics solution includes Berkshire Grey’s Robotic Product Sorting with Identification (RPSi) and Robotic Shuttle Wall (RSPW) systems, both specially configured to efficiently process returns. BG RPSi systems allow 3PLs and other central returns processing centers to pre-sort incoming packages by brand and merchandise category before opening and inspecting merchandise. BG RSPW systems quickly sort returned products for faster storage for resale and / or refurbishment. Both systems improve labor utilization and speed up the overall returns handling process to make returns less costly and ultimately more valuable to sellers.

To learn more about Berkshire Gray and its reverse logistics solution, please visit BerkshireGrey.com and follow Berkshire Gray on Facebook, LinkedIn, Twitter and Youtube.

* Gartner, “The Contemporary Guide to Retail Supply Chain Excellence: Part 3 – Returns and Recommends”, Tom Enright, November 29, 2021.

GARTNER is a registered trademark and service mark of Gartner, Inc. and / or its affiliates in the United States and internationally, and is used here with permission. All rights reserved.

About Berkshire Gray
Berkshire Gray, Inc., (Nasdaq: BGRY) is helping customers radically change the way they do business by providing breakthrough technology that combines AI and robotics to automate order fulfillment, supply chain and logistics operations. Berkshire Gray solutions are a fundamental change engine transforming the pick, pack, move, store, organize and sort operations to deliver a competitive advantage to businesses serving today’s connected consumers . Berkshire Gray customers include Global 100 retailers and logistics service providers. More information is available at www.berkshiregrey.com.

Berkshire Gray and the Berkshire Gray logo are registered trademarks of Berkshire Gray. The other brands mentioned are the property of their respective owners.

Berkshire Gray contacts:

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