Tesla has a knack for not performing well in some reliability and reliability surveys, and the latest rating released by Consumer reports continued this trend after the electric automaker finished 27th out of 28 brands in total. The report comes just days after Tesla’s Models 3 and S won two of the top three spots on Consumer Reports’ list of the most satisfying cars on the market.
Only Lincoln, a brand of automaker Ford, finished below Tesla. The Model X was ranked as Tesla’s least reliable vehicle and received 5 out of 100 possible points.
Tesla’s four all-electric vehicles offer some of the best performance and technology on the market. Ask some of the world’s largest nonprofits that run the auto industry, and they’ll consistently conclude that Tesla is near bottom of the barrel. This year’s reliability survey conducted by Consumer reports showed that only Model 3 was rated with “medium” reliability, the highest rating Tesla achieved in the assessment. Tesla’s other three vehicles were rated “below par.”
Tesla trifecta topped Consumer Reports’ list of the most satisfying cars on the market
Consumer reports says it gets its reliability data from automatic surveys sent to CR members every year. The organization has received responses on more than 300,000 vehicles this year, detailing information from the 2000 to 2021 model years. CR asks about the reliability and satisfaction of obtaining information on the brands. On its website, Consumer reports shows how it gets its reliability ratings:
“For the sake of reliability, we ask members to note any issues with their vehicle that have occurred in the past 12 months. They are asked to identify issues that they consider serious (due to cost, failure, safety, or downtime). We ask them to include issues covered by warranty, but not those resulting from an accident or due solely to a recall. Respondents check off issues from a list of problem areas, ranging from engine and transmission to air conditioning system, brakes, electrical system and electrical accessories. They also tell us in writing (verbatim) precisely what their experiences have been to help us understand precisely what problems they are having.
Interestingly, recent reports from Tesla owners have indicated that the build quality has never been better. While customer service is a notorious weakness for Tesla, the company still maintains relatively positive experiences with its service. In addition, the lack of maintenance for an electric vehicle is significantly less. However, many owners who are also members of CR report that their cars are unreliable.
Model 3 received a score of 59 for its reliability rating. The S, Y and X models received 20, 18 and 5, respectively.
CR’s director of vehicle testing Jake Fisher said the Model X received incredibly low scores due to lingering issues with its falcon-winged doors. Additionally, the Model Y SUV has build quality issues, Fisher said, particularly with “ill-fitting body panels, leaks, and issues with its air conditioning system,” he said. Reuters. Additionally, in typical CR fashion, the post looked at Tesla’s full self-driving feature, where Fisher said, “Full self-driving is not self-driving at all. complete driving. It’s a handy feature.
Consumer Reports’ has consistently been very critical of Tesla, so the results of the investigation should be taken with some caution. Tesla has had a tumultuous relationship with the build quality of its vehicles, but has refined the manufacturing processes at its facilities for years. CEO Elon Musk has said he is open to constructive criticism and Tesla has used it to improve the quality of their vehicles.
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